Answers

1. Account & Order History

How can I sign in if I can’t remember my email?

Not a problem! Send us a message and our lightning fast customer service team will help locate your account. 

2. Do I need an account to place an order?

Yes, you’ll need an account. Don’t worry—it’s quick and straightforward to set one up. If you’re new, you’ll create your account during checkout by simply choosing a password. After that, your doctor’s info and addresses will be saved automatically, so you only have to update it if anything changes.

3. How do I create a new account?
Creating a new account is simple. You can do it by adding your prescribed lenses to your cart and checking out as usual—once you place your order, we’ll automatically create your account using the email and password you provide. Or, if you’d prefer to set everything up beforehand, just click here to sign up before placing your order.
4. How can I change my account information (email, password, address)?
You can update your account details anytime by clicking the My Account link in the top-right corner. That’ll take you to your Account Dashboard, where you can make any necessary changes to your email, password, or address. If you’d rather have a hand, simply reach out to our Support Team, and they’ll be happy to assist.
5. Can I view previous orders for re-ordering purposes?
Yes, simply sign in to your account to see all your previous orders. Your recent orders appear on the Home Page, and you can also head to your Account Dashboard by clicking My Account in the top-right corner. There, under Orders, you’ll find your full order history and print-friendly invoices.
6. How do I reorder my contact lenses?
To reorder your contact lenses, log in to your account and select the Reorder button. This will add your previous order to the shopping cart, and you can update the quantity and any billing or shipping details before checking out.
7. How do I check on my order’s status?

You can track your order using the link provided in your confirmation email or by logging in to your account. Orders begin in the Processing phase, which includes reviewing billing information, verifying your prescription, and preparing your order for shipment. Once it ships, the status changes to Completed, and you’ll receive a tracking link via email. A link is also available in your account. If you don’t see the email, check your spam or junk folder.

8. How do I sign in if I can’t remember my password?
  1. Select Lost Your Password on the login page and follow the instructions to reset it. If you don’t receive an email, check your spam or junk folder.
9. How do I sign in if I can’t remember my email?

Contact our customer service team for assistance in recovering your account.

10. Can I still sign into my account if I’ve forgotten my password and no longer have access to my old email address?

Yes. Please Contact our customer service team so they can securely assist you with updating your account details.

11. Why didn’t I get a “forgot password” email?

Check your spam or junk folder first. If you don’t find it there, ensure you entered the correct email address. If the issue continues, contact our customer service team for further help.

12. I placed an order but I haven’t received any email.

Check your spam or junk folder first, and make sure you entered your email address correctly during checkout. If you still can’t find the message, Contact our customer service team for assistance.

13. How do I view my order history?

After signing in to your account, you can see your recent orders on the Home Page or in your Account Dashboard by selecting My Account in the top-right corner. To view all past orders and print-friendly invoices, click Orders in your Account Dashboard.

14. Can I delete my account?
Yes, please contact our customer service team to request account deletion.
15. How do I get notifications regarding my prescription and order?

All notifications are sent via email to the address linked to your account. If you don’t see them, check your spam or junk folder.

16. Are colored contacts made for people who wear bifocals or for people with astigmatism?

Not any longer.

17. Should I order a few pairs of contacts at a time to have in case I lose or damage one and how long will the contacts I order last?

You’ll most likely experience loss of or damage to a contact from time to time. It’s always a good idea to have a backup set of contacts, especially true if you’re going on vacation. Unopened contacts will keep for a set period of time and have an expiration date on the box or vial past which they shouldn’t be used. Unlike other companies, including some of the big ones, all our lenses are good for at least two years and usually much longer. Ordering more than one or two lenses will also save money on postage by not having to reorder as frequently.

18. May I order colored contacts without a prescription?

No, everyone’s eyes are a different size and shape so you have to get the proper lens for your eyes. Colored contacts also need to be matched to your eye, skin and hair color, if you don’t try the lens first you won’t be sure how it will look; colored lenses are relatively expensive and it’s better to get it right then to have lenses you can’t use.

19. I am contemplating using contact lenses for the first time. Can I use the new 30-day lenses (24 hours per day for 30 days)?

Only your doctor can tell you which contact is right for you, however unless you have a medical condition which prevents you from wearing this type of lens you should have no trouble. The B&L Purevision and the Alcon Air Optix Night and Day lenses are the only lenses currently approved for 30 day continuous wear. We carry both. Please see question 1 for more info.

20. What is astigmatism?

Astigmatism is a common vision condition where the unequal curvature of the eye’s refractive surfaces, usually the cornea, prevents light rays from focusing clearly on the retina, resulting in blurred vision. Contact lenses designed to correct astigmatism are called “Toric” lenses.

2. Ordering & Payment

1. What is the most common mistake made when ordering?

Nine times out of ten, the MOST common mistake made when ordering is not choosing minus or plus powers correctly. As a general guideline, Minus powers typically correct nearsightedness (trouble seeing at a distance), while plus powers address farsightedness (trouble seeing up close).If you are not sure, PLEASE DO NOT GUESS; it’s best to contact us or consult your eye care professional.

Another common problem is ordering two different Base Curves (BC). In most cases, both eyes share the same BC, so if you’re uncertain, double-check your prescription. Again, if you are unsure, PLEASE DO NOT GUESS; it’s best to contact us or consult your eye care professional.

On your written prescription, power may be listed as Sphere (Sph), Base Curve as BC, and Diameter as Dia or Diam (most lenses are available in a single diameter). For toric prescriptions, you’ll see two additional parameters: Cylinder (Cyl) and Axis (Ax).

2. How do I order lenses on ContactLens.com?

Locate your contact lens brand via our search bar or by browsing categories. Then select the parameters below—matching them to your prescription or the information on your contact lens box:

Power (SPH): For instance, -2.50

Base Curve (BC): Typically one or two options (for example, 8.6). If your prescription says “median” or you’re unsure, please call or email us.

Diameter (Dia): Often just one choice

Cylinder (Cyl) & Axis (X): For toric lenses only

Add Power: For multifocal lenses (e.g., +1.25 or Low/Medium/High)

D/N: For some multifocal designs, indicating the dominant (D) or nondominant (N) eye

Choose how many boxes you need, add them to your cart, then proceed to checkout. During checkout, enter the patient’s details, billing and shipping information, and review your order. You’ll receive a confirmation email and a follow-up with tracking once your order ships. If you have any questions, please call or email us anytime.

More information on How To Order

Click for a more detailed guide on How to Read A Contact Lens Prescription

3. I’m having a hard time finding my product, which lens should I order?
Some manufacturers label their lenses under different names for large retail chains, making it confusing (purposefully or not) to identify the correct product. For example, CooperVision’s Biofinity lenses may also appear as SIH-48, Aquaclear, Sofmed Breathable XW, or Aquatech Plus Premium—yet they’re all the same Biofinity 6 Pack. We’ve tried to list these alternate names in our search function, so if you still can’t find your lenses, please email us. If you order using a private label name, we’ll ensure you receive the original brand lenses.
4. What forms of payment do you accept?
We accept both MasterCard and Visa credit and debit cards.
5. Should I order a few pairs of contacts at a time to have in case I lose or damage one and how long will the contacts I order last?
It’s generally wise to have a backup set, especially if you’re planning to travel. Contacts can occasionally be lost or damaged, so having spares on hand can be a real lifesaver. Each package has an expiration date after which they shouldn’t be worn. Our lenses typically have at least two years remaining before they expire, giving you plenty of time to use them. Ordering multiple boxes at once can also lead to quantity discounts and lower shipping costs, since you won’t have to reorder as often.
6. Is my personal and payment information secure?
Yes, we use industry-standard encryption to protect your data throughout the entire ordering process.
7. How do I cancel an order?
Contact customer service immediately. Orders cannot be canceled once they’ve shipped.
8. How do I change my order?
Contact customer service as soon as possible to request changes before your order ships.
9. Can I order contacts for one eye only?
Yes. When placing your order, set the quantity to 0 for the eye you don’t need lenses for, and enter the correct quantity for the eye that does need them.
10. Why should I buy a year’s supply?
Buying in bulk qualifies for discounts and free shipping. It also ensures you won’t run out of lenses unexpectedly.
11. What information do I need to order contact lenses?

You’ll need your contact lens prescription details, including power, base curve, and brand. This information can be found on your prescription from your eye doctor, on the side of your contact lens box, or on the individual lens packaging.

12. Does ContactLens.com charge a membership fee?

No, we never charge any membership fees.

13. When will my credit card be charged?

When you make a purchase, a hold is placed on your card for the purchase amount. This may appear as a charge, but it is not yet a finalized transaction. Once prescription verification is completed, the charge is settled, and payment is processed for your order.

14. Your prices are much lower than my eye doctor’s. Is ContactLens.com legit?

Yes! Contactlens.com and our prices are legit! Eye doctors often charge higher prices to cover overhead costs. At ContactLens.com, we pass all our savings on to you. All our lenses are FDA-approved and identical to those sold by your doctor, but at a lower cost and with the convenience of home delivery.

15. Can I order contact lenses for my friends and family from ContactLens.com?

Yes, you can order for others as long as their prescriptions are valid. Just make sure both the billing and shipping addresses are accurate.

16. What is the status of my order?

Log into your account or use the tracking link in your confirmation email to check the status. All successfully placed orders go through the processing phase, which includes billing review, prescription verification, packing, and pre-shipment. Once shipped, your order will be marked completed, and a tracking link will be sent to your email and available in your account.

17. How do I order if I wear a different brand in each eye?

Add each brand separately to your cart, specifying the details for each eye. For the eye you are not ordering, set the quantity to 0 to ensure your order reflects your needs accurately.

18. Do you offer any coupons or discounts?

At ContactLens.com, we focus on everyday savings. While we don’t use traditional coupon codes, we offer competitive discounts on most lenses. You can also save more by ordering in larger quantities, as we provide quantity discounts—the more you buy, the greater the savings. More information can be found here: ContactLens.com Discounts and Coupon Codes

3. Shipping & Delivery

1. What are your shipping charges?

We ship via US Mail and USPS Priority Mail with delivery confirmation. Orders of $199.95 or more qualify for free shipping within the continental US.

2. How long does it take to get my contacts after I place my order?

We offer thousands of in-stock contact lenses that can ship the same day if you email or fax your prescription and place your order before 2:00 PM EDT.

Pre-Shipment

  • All prescriptions must be verified before shipping, as required by law.
  • Verification can take as little as 8 business hours depending on the accuracy of the doctor’s information provided.
  • Orders placed late Friday or over the weekend cannot begin verification until Monday and will ship at the earliest on Tuesday.
  • If a prescription cannot be verified, the order will be canceled.
  • To speed up the process, you can Email Us your prescription or Fax it to (619) 996-4321.

Estimated Shipping Times:

First Class Mail: 3-5 business days

Priority Mail: 2-3 business days

Remote locations: USPS and UPS may require additional time for delivery

Important Disclaimers

While we maintain a large inventory, certain complex prescriptions may need to be special ordered, which can take from one to several weeks. Custom and made-to-order lenses may take 1 to 4 weeks for delivery.

Weather conditions and federal holidays can also impact delivery times. If you provide an active email, you’ll receive an order confirmation and invoice immediately. Please check your spam or junk folder if you do not see it in your inbox.

3. Do you ship to colleges?
Yes, we ship to colleges. Many colleges have unique address formats for students and staff. Please check your college’s website to ensure the shipping address you enter matches their specified format.
4. Do you ship to countries outside the U.S.?
Yes, we ship to many international locations, including Canada and U.S. territories such as Guam and Puerto Rico.
5. Do you offer expedited shipping options?
Yes, expedited shipping is available at checkout. Delivery times vary based on your location. The delivery estimate begins at the time the package is shipped and does not include time orders are spent in Processing.
6. Can I track my order?
Yes! Once your order ships, we’ll email you a tracking number so you can monitor its progress. You can also find the tracking number in your account. Remember to check your spam or junk email folder.
7. How can I speed up the shipping of my order?
To expedite your order, upload a valid prescription before or after checkout. When entering your doctor’s information ensure your doctor’s information isaccurate to speed up verification.
8. Do you ship to APO and FPO addresses?

Yes, we ship to APO and FPO addresses.

9. Where do you deliver?
We deliver across the U.S., including Hawaii, Alaska, Puerto Rico, and international destinations like Canada.

4. Prescription & Eye Health

1. Is my Eye Doctor required to give me a copy of my contact lens prescription?

Yes, under federal law, all eye doctors in the U.S. are required to provide you with a copy of your contact lens prescription at no additional charge—even if you don’t ask for it.

Before scheduling a contact lens fitting, ask if the doctor will provide trial lenses (which they receive for free) and a copy of your prescription so you can purchase your lenses wherever you choose. If you prefer widely available brands, request Acuvue, Alcon, Bausch & Lomb, or CooperVision lenses.

Remember, you’re the customer, and the doctor should help you. If they refuse or hesitate to provide your prescription, consider finding another doctor. It’s your money—spend it wisely.

2. The Eyes Have It — Get Your Prescription

Millions of Americans wear glasses or contact lenses, and they have many choices on where to buy them—whether from an eye care provider like an optometrist or ophthalmologist, or from retailers like specialty shops, wholesale stores, mail-order services, and online sellers. Cost and convenience are key factors when deciding where to purchase.

The Federal Trade Commission (FTC) enforces the Contact Lens and Eyeglass Rules, ensuring that your prescription is portable, meaning you can use it to buy from any seller of your choice. The FTC recommends the following:

Get your prescription – Your eye doctor must give you a copy of your contact lens and eyeglass prescriptions at no extra charge, whether you ask for them or not. You should receive your eyeglass prescription at the end of your eye exam and your contact lens prescription when your fitting is complete (which may take more than one appointment).

Keep your prescription – Store it with your medical records to avoid delays when reordering eyewear.

Send your prescription for contacts – If buying from a seller other than your doctor, fax or email a valid copy of your prescription to speed up the process. If you provide this at the time of your order, the seller is not required to contact your doctor for verification. Remember, all contact lenses, including cosmetic ones, require a prescription.

To send us your prescription, email a scan or photo after placing your order. You’ll receive an order confirmation email—reply to it with your attachment. You can also fax it to (619) 996-4321. Once received, we’ll verify your order and confirm it by email.

3. Do I have a valid prescription and how long is it valid?

If your prescription is valid, you may order contact lenses. In most states, prescriptions are valid for one year, unless your doctor has a medical reason for a shorter period. Some prescriptions may be valid for two years if specified by your doctor.

By state law, prescriptions are valid for two years in Florida, Maryland, Minnesota, Mississippi, New Mexico, Utah, and Washington. Non-U.S. prescriptions are also valid in the U.S. for two years, provided they include the required details, such as the specific lens brand and prescription information. Prescriptions are not required for foreign orders.

For reference, a one-year supply of lenses typically includes:

  • Two-week replacement lenses: 8 boxes of 6 lenses (6-pack)
  • Monthly replacement lenses: 4 boxes of 6 lenses (6-pack)
    If you change lenses more frequently, you may need to order more.

 

You can order using your prescription details from your contact lens box or individual lens packaging, as long as it includes the manufacturer (e.g., Acuvue, Alcon, CooperVision, Bausch + Lomb) and product name (e.g., Oasys, Air Optix, Biofinity).

All prescriptions must be verified before shipping, which can take up to 24 hours. Providing accurate doctor information speeds up the process. To expedite your order, email or fax a copy of your prescription at the time of purchase. If we have a valid prescription on file, we can ship immediately without additional verification.

4. What are Toric lenses and how do I order them?

Toric lenses are designed to correct astigmatism.

To order, find your contact lens brand on our website using the search bar or browsing categories. Your brand will be listed on your prescription, contact lens box, or individual packaging.

Select the required parameters:

Power (SPH): Prescription strength (e.g., -2.50).

Base Curve (BC): Fit measurement (e.g., 8.6).

Diameter (DIA): Lens size (usually pre-selected).

Cylinder (CYL): Astigmatism correction (e.g., -0.75, -1.25).

Axis (X): Orientation of astigmatism (ranges from 0 to 180 in increments of 10).

If your prescription lists “median” for BC, it typically means 8.5, 8.6, or 8.7—contact us if unsure, as the wrong fit may affect comfort.

After selecting your parameters, choose the quantity needed (e.g., 6, 30, or 90 packs) and add them to your cart. Enter your patient details, billing/shipping information, and preferred shipping method at checkout.

You’ll receive a confirmation email with tracking details once your order ships. If you need help, our customer service team is available 24/7.

More information on How To Order

Click for a more detailed guide on How to Read A Contact Lens Prescription

5. Do you give free samples of colored or clear contact lenses?
No, it is illegal for us to offer contact lens samples. Only your doctor can provide trial lenses, usually during a contact lens fitting.
6. My prescription says OD and OS, which is my right contact and which is my left contact?

OD refers to your right eye, and OS refers to your left eye. OU means the same prescription applies to both eyes.

 

From the manufacturer’s perspective, contacts are not labeled for a specific eye—they are made to match a prescription and can be worn in either eye as long as you insert them correctly. If your prescription does not specify OD or OS, the right eye is usually listed first.

More information on How To Order

Click for a more detailed guide on How to Read A Contact Lens Prescription

7. Are colored contacts made for people who wear bifocals or for people with astigmatism?
Not any longer.
8. May I order colored contacts without a prescription?
No, a prescription is required because everyone’s eyes are different in size and shape, and you need the correct fit. Colored lenses can be expensive, so it’s best to ensure the right choice before purchasing. Ask your eye care professional for trial lenses, which they can often provide for free.
9. I am contemplating using contact lenses for the first time. Can I wear 30-day lenses continuously?
Only your eye doctor can determine if 30-day continuous wear lenses are suitable for you. Unless you have a medical condition preventing extended wear, you may be able to use them. Currently, B&L PureVision and Alcon Air Optix Night & Day are the only lenses approved for 30-day continuous wear, and we carry both.
10. What is astigmatism?
Astigmatismis a common vision condition caused by an uneven curvature of the eye, usually the cornea, making it more like a football instead of a perfect round shape. This bends light unevenly, causing blurry or distorted vision. Special contact lenses called toric lenses help correct this by adjusting how light enters your eye, allowing for clearer vision. For information on how to order toric lenses see the question above: “What are Toric lenses and how do I order them?”
11. How do you verify my prescription?
We verify your prescription by contacting your eye doctor using the information you provide at checkout.Sending us a copy of your prescription is highly recommended as it helps ensure accuracy and can speed up your order.
12. Can I order contacts if my prescription is expired?
No, we can only process orders with a valid prescription.
13. If I am located outside of the United States can I place orders at ContactLens.com?
Yes, but a valid prescription is still required for all orders.
14. How will ContactLens.com process my order if I have an international prescription but am shipping to the United States?

Your international prescription must meet U.S. requirements, including the patient’s name, lens brand, prescription parameters, date, and the doctor’s name and signature. Without these details, we cannot process your order.

15. Is my spectacle prescription the same as my contact lens prescription?

No, they are different. A spectacle prescription is for glasses, which sit away from your eyes, while a contact lens prescription is designed for lenses that sit directly on your eye. Contact prescriptions include additional parameters like base curve and diameter to ensure a proper fit and comfort. The power may also differ because contacts rest closer to the eye, affecting how they correct vision. Always use the correct prescription for ordering.

16. Do I have to pay the eye doctor to obtain my contact lens prescription?
No, you are entitled to your prescription at no extra cost after your fitting.
17. Does ContactLens.com require my prescription to place an order?

No. The information provided during checkout asks for your complete and up to date prescribing eye doctor’s information. Providing a prescription is still a good idea and will ensure accuracy while also speeding up the turnaround for you to receive your contact lenses.

18. Can my eye care practitioner refuse to give me my contact lens prescription?
No, this is against federal law.
19. How do I read my contact prescription, and contact box?
Refer to our detailed guide on How to Read a Contact Lens Prescription for help understanding your prescription and product packaging
20. Can I order a different brand of contacts than my prescription?
No, orders must match the brand specified on your prescription.
21. How do I send in my prescriptions?
You can send your prescription by using this link: Email Us | Send RX or email it to us by replying to your order confirmation, or fax it to (619) 996-4321.
22. Can I request my prescriber to write a prescription for a certain brand or manufacturer?
Yes, you can discuss brand preferences with your eye care provider as comfort, price and ease of use all fit into how contact lenses best work for you.

5. Returns & Refunds

1. What is your Return Policy?

30-Day Standard Return Policy

Return unopened, full boxes of contact lenses within 30 days of purchase for any reason, except for color contact lenses, which are only returnable if defective. For health and safety reasons, we cannot accept returns of the following:

  • Opened boxes, even if individual lenses are untouched
  • Boxes that are damaged, marked, or not in resalable condition

30-Day Return & Restocking Fees

Reorders (Before Returning):

  • ✅ No restocking fee if you reorder before returning items.

Complete Returns (No Replacement Order):

  • ❌A 15% restocking fee applies to all complete returns with no replacement order.

Partial Returns:

  • The fee applied will be the higher of:

    • A 15% restocking fee, or

    • A proportionate reversal of any bulk discount received.

60-Day Prescription Change Return Protection Policy

If your prescription changes within 60 days, we’ve got you covered.

  • Return any unopened, resalable full boxes within 60 days of your order. A faxed or emailed copy of the new prescription is required.
  • Before returning, you must first purchase at least the same dollar amount of boxes in your updated prescription.
  • Refunds will be issued at the original purchase price, and no restocking fee will be deducted.

Return Process

  • A Return Merchandise Authorization (RMA) number is required before sending any returns.
  • Returns without an RMA or not following instructions will be refused. We are not responsible for lost or damaged returns, so we recommend insuring your shipment. Shipping charges are non-refundable.

Order Cancellations

If you cancel an order after payment has been processed unless we advise you we cannot complete your order a $5.00 or 3% fee, whichever is higher, will be deducted from all refunds.

2. How do I begin the return process?
All returns are processed by email to ensure accuracy. Contact customer service at info@contactlens.com, use the Email Us link on our website, or reply directly to your order confirmation email.We recommend keeping the original shipping box to use for your return.
3. What if my prescription changes after I order?

Our 60-Day Prescription Change Policy has you covered. Return unopened boxes within 60 days of your order if your prescription changes. A faxed or emailed copy of your new prescription is required, and you must place a replacement order of equal value before returning your lenses.

4. How long does a refund take to process?
Refunds are typically processed within 5-7 business days after we receive your return.
5. How can I return a product that I received?
A Return Merchandise Authorization (RMA) number is required before sending any return. Returns without an RMA number or those not following return instructions will be refused.

We are not responsible for lost, damaged, or non-resalable returns, so we recommend insuring your shipment. Shipping charges are non-refundable.

6. Insurance Vision Benefits & Billing

1. Do you take insurance?
We do not bill insurance directly, but we provide itemized receipts that you can use for reimbursement through your insurance provider.
2. Will I get an itemized receipt for reimbursement?

Yes, you will receive a Paid-In-Full receipt that is suitable for insurance claims.

3. My insurance provider requires the patient’s name on the invoice. Can you provide this?
Yes, we can update your invoice to include the corresponding patient name. If you need this for insurance reimbursement, please contact customer service with your request, and we will provide a revised invoice.
4. Are purchases made at ContactLens.com reimbursable with my insurance company?
Yes, but like all internet contact lens retailers ContactLens.com is considered an “out-of-network” provider for insurance purposes. This means we are not directly associated with any insurance company, so you will need to purchase your lenses first and then submit your invoice along with the appropriate claim form to your insurance provider for reimbursement.

For your convenience, we provide claim forms for certain insurance companies. If you have any questions about coverage or reimbursement, please contact your insurance provider directly.

5. Are purchases made at ContactLens.com eligible for FSA?
Yes, contact lens purchases are FSA-eligible.
6. What is a Flexible Spending Account (FSA)?
A Flexible Spending Account (FSA) allows you to pay for eligible medical expenses using pre-tax money, reducing your taxable income. Eligible expenses include doctor co-pays, contact lenses, contact lens solution, and other medical supplies. FSAs are typically offered through employers as part of their benefits package.

Important FSA Rules

Use it or lose it – Funds must be spent by a specific deadline set by your provider, or you lose any remaining balance.

Check carryover options – Some plans allow carryover of unused funds, while others do not.

Plan ahead – Monitor your account balance throughout the year to avoid last-minute, ineligible purchases.

For details on enrollment, expiration dates, and carryover rules, check with your employer or FSA provider.

7. How can I use my insurance on your website?

Since ContactLens.com is an out-of-network provider, you’ll need to submit your itemized receipt to your insurance company for reimbursement. Many insurers provide claim forms through their online portals.

For your convenience, we offer claim forms for popular insurance companies on our Insurance page, but if any links are outdated or not working, please visit your insurance provider’s website directly.

7. Website & Technical Support

1. Can I contact you if I am experiencing an issue on your website?

Of course! We would sincerely appreciate the reporting of any issue so we can address it ASAP. Contact our support team via Email Us page or phone for assistance.

2. How can I contact you?
We are extremely responsive via the email using the Email Us | Send RX page or phone our support for assistance.
3. I began entering order details but got interrupted. When I came back, the information was gone. What happened?
For security reasons, sessions can expire after a period of inactivity. You’ll need to re-enter your details.
4. Do you have a mobile app?
No, ContactLens.com does not require an app. Our website is fully mobile-friendly, so you can easily browse, order, and manage your account directly from your smartphone or tablet.

8. Customer Service & General Inquiries

1. How does ContactLens.com work?

ContactLens.com is an easy-to-use, no-frills platform for ordering contact lenses. Simply create an account, browse our wide selection of lenses, and select the brand of contacts that matches your prescription. Entering your doctor’s information during checkout is enough to fulfill your order or if your prescription isn’t on file, you can upload it, and we’ll verify it with your eye doctor, although uploading a prescription isn’t required it can speed up processing of your order. Once your order is confirmed, we’ll ship your lenses directly to your door. Our process is quick, convenient, and designed to ensure you always have the lenses you need.

2. Does ContactLens.com sell name brand contact lenses?
Yes, we offer a wide range of FDA approved trusted brands like Acuvue, Alcon, Bausch & Lomb, and CooperVision.
3. How can I provide feedback or ask questions about your website or ordering process?
Absolutely! We value your feedback and are always looking to improve the usability, functionality, and overall experience of our website. If you have any questions, comments, or suggestions, please email our team—we’re happy to help!